FAQ
How long does delivery take?
Our orders are delivered in 6 to 9 working days . A secure delivery option (loss/breakage/theft insurance) is available for more peace of mind.
How does the Tulip lamp work?
It works with button batteries (LR44) , already included in the product. Simply turn it on to enjoy the different light modes.
Is the assembly complicated?
Not at all! A detailed tutorial video is sent to you by email after purchase to guide you step by step.
What should I do if my lamp arrives broken?
Don't worry! We offer free reshipment if there are any problems or a refund within 14 days of receipt .
How can I contact customer service?
Our ultra-responsive after-sales service can be reached at any time via the chatbot or by email . We generally respond in less than 6 hours .
Does the lamp change color?
No, each lamp has a unique color (blue, purple, pink or yellow). Choose your favorite shade for an ambiance that suits you.
Is the Tulip lamp suitable as a gift?
Absolutely! Its elegant design and soft light make it a perfect gift for a partner, friend or family member.